Emerge Learning

Inspire to Learn

Contact Us
Our Team
Enrolment

Feedback & Complaints

We Value Your Feedback

At Emerge Learning, we are committed to providing high-quality, person-centred supports. We welcome compliments, suggestions, concerns and complaints from participants, families, carers, advocates and the wider community. Your feedback helps us improve our services and ensure we continue to meet the needs of the people we support. This commitment is reflected in our Feedback and Complaints Management System.

Our Commitment

When you provide feedback or make a complaint, we will:

  • Listen respectfully and without judgement.
  • Treat all feedback and complaints seriously.
  • Respond in a fair, timely and confidential manner.
  • Keep you informed throughout the process.
  • Work with you to achieve a reasonable resolution.
  • Use feedback to continually improve our services.

Making a complaint will not affect the supports you receive from Emerge Learning. Our aim is to create an environment where everyone feels safe and supported to speak openly.

Who Can Provide Feedback?

Anyone can provide feedback or make a complaint, including:

  • Participants
  • Family members
  • Carers
  • Advocates
  • Support Coordinators
  • Workers
  • Members of the public

Anonymous feedback and complaints are also welcome.

How to Contact Us

You can provide feedback or make a complaint by:

Email: connect@emerge-learning.com

Mail: P.O. Box 63, Kallangur QLD 4503 (optional if you want to include it)

Website: Contact us using the enquiry form on our Contact page.

What Happens Next?

When we receive your feedback or complaint, we will:

  1. Acknowledge your concern.
  2. Discuss the matter with you where appropriate.
  3. Investigate the issue if required.
  4. Keep you informed of our progress.
  5. Advise you of the outcome and any actions taken.

Our goal is to resolve complaints fairly, respectfully and as promptly as possible.

If You Are Not Satisfied

If you are not satisfied with the outcome, you have the right to seek an independent review or make a complaint to the NDIS Quality and Safeguards Commission.

NDIS Quality and Safeguards Commission

1800 035 544

https://www.ndiscommission.gov.au/about/complaints

We are happy to support participants to access an advocate or make a complaint to the NDIS Commission if requested.

Your voice matters.
We welcome feedback, compliments and complaints because they help us learn, improve and continue providing high-quality, person-centred supports.