Privacy Policy
Last Updated: July 2026
At Emerge Learning, we are committed to protecting your privacy and handling your personal information with care, respect and confidentiality. We understand the importance of trust and are dedicated to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or access our services.
What information we collect
Depending on your interaction with Emerge Learning, we may collect personal information including:
- Your name
- Phone number
- Email address
- Residential address
- Date of birth
- NDIS information (where applicable)
- Information about your support needs and goals
- Medical or health information relevant to the supports we provide
- Information submitted through our website contact form or other enquiries
We only collect information that is necessary to provide our services or respond to your enquiries.
How we collect your information
We may collect your information when you:
- Complete a contact or enquiry form on our website
- Contact us by phone, email or social media
- Meet with us in person
- Complete enrolment or service documentation
- Are referred to us by the NDIA, a Support Coordinator or another authorised person
- Participate in our services
How we use your information
We use your personal information to:
- Respond to your enquiries
- Provide NDIS supports and services
- Develop personalised support plans
- Manage bookings and service delivery
- Process invoices and payments
- Communicate important information about our services
- Meet our legal and regulatory obligations
- Improve our services and participant experience
We will only use your information for the purposes for which it was collected, unless otherwise required or authorised by law.
Sharing your information
Your personal information will only be shared where necessary, including with:
- The National Disability Insurance Agency (NDIA)
- Plan Managers or Support Coordinators (with your consent where required)
- Government or regulatory authorities where legally required
- Trusted service providers who assist us in operating our business
We do not sell or rent your personal information to third parties.
Keeping your information secure
Emerge Learning takes reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
Information is stored securely using password-protected systems and secure cloud-based software. Access is limited to authorised personnel who require the information to perform their role.
Cookies and website analytics
Our website may use cookies and website analytics tools to improve your browsing experience and help us understand how visitors use our website.
You can choose to disable cookies through your web browser settings; however, some features of the website may not function as intended.
Accessing or correcting your information
You may request access to the personal information we hold about you or ask us to correct any inaccurate or outdated information.
To make a request, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Emerge Learning
📧 Email: connect@emerge-learning.com
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).